Privacy Policy

Who We Are

The data controller for this website is Borders K9 Support. When we refer to “we”, “us”, or “our” in this policy, we mean Borders K9 Support.

If you have any questions about this policy or how we handle your data, please contact us using the details in the Contact Us section below.

What Information We Collect

We only collect personal information that you voluntarily provide to us. This website does not offer user registration, login accounts, or comment sections.

The only way we collect personal data is through our contact form. When you submit an enquiry, we collect your full name, email address, phone number, and the message or enquiry you submit.

We do not collect any special category data (e.g. health, financial, or biometric data) through this website.

How We Use Your Information

We use the information you submit through the contact form solely to respond to your enquiry, to provide information about our services, and to follow up on your request where necessary.

We will not use your information for marketing purposes without your explicit consent, and we will not sell, rent, or share your personal data with third parties for commercial gain.

Legal Basis for Processing

Under the UK GDPR, we rely on legitimate interests to respond to enquiries submitted through our contact form and manage communications with prospective clients. Where you have explicitly agreed to being contacted by submitting the contact form, we also rely on your consent.

Cookies and Website Analytics

This website may use cookies or similar technologies to help us understand how visitors use our site. Essential cookies are necessary for the site to function correctly. Analytics cookies may be used to collect anonymous statistical information about visitor behaviour — no personally identifiable information is collected through analytics.

You can control cookie settings through your browser. Disabling cookies may affect your experience on the site. Where required by law, we will request your consent before placing non-essential cookies.

How Long We Keep Your Data

We retain the personal data submitted through our contact form only for as long as is necessary to deal with your enquiry, or as required by law. We will not keep your data for longer than 12 months from the date of last contact, unless there is a legitimate legal reason to do so.

Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third-party service providers only where necessary to operate our website, such as our website hosting provider or contact form and email service provider. Any such third parties are required to handle your data securely and only for the purposes we specify.

We may also disclose your information where required by law, or to protect the rights and safety of Borders K9 Support or others.

Your Rights

Under UK data protection law, you have the right to access the personal data we hold about you, to request corrections to inaccurate or incomplete data, to request deletion of your personal data, to restrict how we use your data, to object to processing based on legitimate interests, and to receive your data in a portable, machine-readable format.

To exercise any of these rights, please contact us. We will respond within one calendar month as required by law.

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we hold, please get in touch via the contact form on our website at www.bordersk9support.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Any updates will be published on this page with a revised date. We encourage you to review this policy periodically.